[SOUND] Coinage, Life, well spent. Presented by Geico. Amazon has changed the shopping experience forever. In 2015, 304 million people used Amazon at least once a year and the company accounted for 27% of total retail growth. Around of half of American households now have an Amazon Prime membership. [UNKNOWN] The shopping behemoth's next venture is the grocery store. The company plans to open a checkout-free grocery store that uses the Amazon app to track purchases in the virtual cart. No more waiting in line. The store, called Amazon Go, has launched in Seattle and requires only three on site employees. The next Amazon push is Drone Delivery The company hopes to ensure same-day delivery with an army of delivery robots right to your door. The drones are a part of the company's Prime Now initiative, which Amazon hopes will compete with grocery delivery services, like FreshDirect and Instacart. The retail giant hopes to change the way we buy furniture too. Amazon Home Services offers the option of assistance to put together items that require assembly This strategy may usurp some business from Ikea, Home Depot, and Lowe's. Amazon's Echo device wasn't popular when it launched in 2014, but it has grown in popularity, with Echos going on backorder. Echos can be used with Amazon Prime and Google Home to fully automate your living space. Speaking of automating your living space, another one of Amazon's big pushes has been the Dash Button. Simply press the WiFi enabled button and the other will automatically be place and ship to your home. Never run out of toilet paper again. [SOUND] COINAGE. Life, well spent. Presented by GEICO
If you think Amazon isn’t monitoring your sneaky return habits, think again.
According to a new report from the Wall Street Journal, the e-commerce company will terminate your account if the folks at Amazon HQ think your return habits are pesky (read: you're constantly returning items).
Apparently, Amazon won’t say how much is too much, and instead offered a very vague explanation of what they consider annoying consumer behavior. Startlingly, customers interviewed in the report said they weren’t notified of their deactivated account, meaning you may not even realize you’ve been blacklisted until you try shopping once more.
“We want everyone to be able to use Amazon, but there are rare occasions where someone abuses our services over an extended period of time,” an Amazon spokesman told the Journal. “We never take these decisions lightly, but with over 300 million customers around the world, we take action when appropriate to protect the experience for all our customers.”
Though Amazon’s return policy doesn’t flag abuse of their services as reason to shut down an account, the Journal adds that, “the company says in its conditions of use that it reserves the right to terminate accounts in its sole discretion.” As Racked points out, Amazon is monitoring how smooth and efficient your returns are, plus how often you’re asking for a refund. Do it too much, and you’ll get the ax.
For Nir Nissim, a customer whose account was closed abruptly, not getting a warning was the most painful part, especially since he still had a $450 Amazon gift card. He basically received an email that read, “You cannot open a new account or use another account to place orders on our site.” He eventually got his account activated again after working with customer service representatives who told him he returned too many items.
Next time you send something back, just remember, they’re watching.