Mom humiliated at Babies “R” Us after trying to return products after son’s death
Jessica Huchko was an excited, expectant mother, and like any other excited, expectant mother, she began planning and preparing for her baby’s arrival this October. This included visiting Babies “R” Us to pick up a new car seat and a double stroller to accommodate her new baby boy and her one-year-old daughter.
What she didn’t prepare for was the loss of her son.
Huchko shared her heartbreaking ordeal in a Facebook post, including her miserable attempt to return the Babies “R” Us products.
“I delivered my son at 24 weeks. Held him and hugged him until I had to let him go. I was absolutely heartbroken,” she wrote. “I never expected that my son would not survive so I did not save the receipt.”
A few weeks after the loss, Huchko made the dreaded trip to the store in Connecticut, items in tow to make a return. She explained in her post that a kind employee tried to help her with her returns after she explained the situation she was in, but in the process of doing so, emotions took over and she broke down in tears.
To make matters worse, she was at the only open register and a queue was quickly forming behind her as she continued to cry and as the cashier unsuccessfully tried to scan the items.
“All I wanted to do was leave. I was totally red faced, still crying, and she had to call over a manager,” wrote Huchko. “So then I had to explain to her why I was returning the items. More crying. My almost one year old daughter was looking at me so sad.”
It took half an hour before the manager was able to find the car seat and the double stroller in the system as the items were discontinued. The manager then offered to return Huchko half of the car seat’s $80 value and just two cents for the double stroller, which cost $179.
At this point, even the first employee felt bad for the tearful mother and mouthed “sorry” to Huchko behind her manager’s back.
“I was so upset and frustrated with this place I started hysterically crying while everyone was watching me. I have never been more embarrassed in my life. I was still in complete mourning of losing my son and now this? I grabbed my store credit and ran out of the store,” she wrote. “Your company will never receive my business again. I hope you hire more compassionate employees than this awful lady who calls herself a human.”
Huchko’s post sparked an outpouring of kind messages, some even contacting Babies “R” Us to complain on her behalf. The company responded to the individual complains saying they are aware of Huchko’s post and are “currently working with her to resolve this issue.”
What do you think of the manager’s actions? Let us know by tweeting us @YahooStyleCA.
