The mum was travelling on a flight from Portugal to Manchester when the alleged incident took place.
A mother says that her 15-year-old son with "severe" autism experienced a "meltdown," which allegedly resulted in airport staff calling police officers and denying him boarding.
After a man complained about the woman going barefoot, her boyfriend got heated and the two exchanged blows when the flight landed.
It is unclear whether Ryanair had planned on doing more about this all along, or if public outcry spurred the airline into action.
Days after a photo of the crew members went viral, Ryanair responded with a video to "expose" the truth behind their photo.