Ticketmaster apologizes for Taylor Swift, Bad Bunny concert ticket scandals

Yahoo Finance Live anchors break down the latest controversies stemming from Ticketmaster, as the ticket sales site gives Taylor Swift fans a second chance to acquire "Eras" tour tickets and apologizes for fradulent Bad Bunny tickets.

Video Transcript

SEANA SMITH: Ticketmaster is looking to right its wrongs with Taylor Swift fans. The ticketing platform is giving some verified fans a second chance to earn tickets to Taylor's Heiress tour, notifying them of a ticket request opportunity via email. Ticketmaster apologizing for, quote, "difficulties" that fans had experienced when they tried to purchase tickets last month. They were asked to do this by Taylor's team. So Live Nation, Ticketmaster trying to right the wrongs.

I guess it's a step in the right direction, but Pras, I think a lot of Taylor Swift fans are still going to be very disappointed that this is how it's played out. And clearly, everyone who wants a ticket is not being notified. Not everyone got that email. And they don't have the opportunity to buy [INAUDIBLE].

PRAS SUBRAMANIAN: And then you have to email Ticketmaster? I mean, what is it like? [INAUDIBLE] I want two tickets in center row, like a MSG? You know, and they said that they would have to, like, see if those tickets are available at that price, and they'll fulfill them. It seems pretty complicated and convoluted. It seems like they're trying to throw a bone here to Taylor Swift fans who are pretty upset about what's going on. I don't know if this is the right response. I don't know if this can actually work.

JARED BLIKRE: Maybe it's the right response, though. Let me just play devil's advocate here. If it's truly a bad solution and Taylor Swift is the biggest recording artist on the planet, maybe it's working. Maybe if she doesn't rock the boat that much, Ticketmaster and Live Nation are just going to get away with this for a longer period of time. If it doesn't happen with Taylor, guys, it's not going to happen at all. That's what I think.

SEANA SMITH: Yeah, I don't know. I mean, I think there's still lots of questions. We know a number-- we've heard from a number of lawmakers. They want to hear directly from Ticketmaster. They want to hear from Live Nation. They want to investigate, obviously, the recent merger, saying that that has really caused a monopoly here. It's not a fair chance to so many fans out there.

And this simply is not the only story that's going on with Ticketmaster right now because Ticketmaster is trying to make things right with Swifties and now has another group of fans that are very upset at the company. On Saturday, this past weekend, the company publicly apologizing to fans of Bad Bunny. Now this coming after a, quote, "unprecedented" number of people were sold fake tickets to the rapper's concert in Mexico City. Once again, Jared, fans not happy and rightfully so.

JARED BLIKRE: If I made the trip to Mexico City because I'm a big Bad Bunny fan, and they're fake, I got serious beefs not only with Ticketmaster, but Live Nation and anybody who sold me that ticket. I want to throw them all under the bus if possible. Look, this situation with Ticketmaster is not going away any time soon. I've seen it-- I've seen 30 iterations in my own lifetime, so we've got to leave it there.