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Woman, 21, Who Died on N.Y. Expressway Climbed Out Uber Window Before Falling, Police Say

“Our hearts go out to this young woman’s family during this incredibly tragic time," an Uber spokesperson tells PEOPLE

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  • A 21-year-old woman was found dead on the Kensington Expressway in New York earlier this month after police responded to calls about an ejection from a motor vehicle

  • In an update, police said they believe she climbed out of her Uber window and that her upper torso was outside the vehicle when she fell and was then struck by another vehicle

  • “Our hearts go out to this young woman’s family during this incredibly tragic time," an Uber spokesperson tells PEOPLE

The death of a 21-year-old woman found on a New York expressway earlier this month is believed to be accidental, according to police.

The Cheektowaga Police Department said in an initial release on Facebook that authorities received calls on Feb. 8 just before 6:30 p.m. for an ejection from a motor vehicle on the Westbound Kensington Expressway between Cayuga and Union Road.

The 21-year-old woman, who has not been identified at this time, was found on the roadway and pronounced dead at the scene, police said.

Police now say evidence shows she climbed out of the rear window as her Uber was moving and that her upper torso was outside the vehicle when she fell, NBC affiliate WGRZ, CBS affiliate WIVB and ABC affiliate WKBW reported Thursday.

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The victim was then struck by another car as it traveled down the expressway, per the reports. The driver and the 21-year-old were the only passengers inside the car at the time of the incident, according to WKBW and WIVB.

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“Our hearts go out to this young woman’s family during this incredibly tragic time," an Uber spokesperson tells PEOPLE. "We’re continuing to look into this, and are standing by to assist police in their investigation.”

PEOPLE has reached out to the Cheektowaga Police Department for comment.

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Still, Cheektowaga Police Capt. Jeffrey Schmidt told WIVB that the "hardest and most frustrating part" is that investigators may never truly know what caused her to fall.

"We just can’t really imagine what this must be like for the family," he added. "It’s a devastating loss for them and just a tragic thing that’s occurred here."

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The drivers have been cooperative throughout the investigation and will not be charged, according to the reports. Several witnesses have also come forward, per WGRZ and WKBW.

Anyone with additional information is asked to contact the Accident Investigation and Traffic Safety Unit at 716-686-3527.

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Read the original article on People.