DFDS confirms major changes after customer complaints
A ferry company has confirmed several changes following complaints by passengers.
Under DFDS' new rules, dogs are allowed to stay in cars and riders will not be charged for bringing their bikes on board.
A DFDS spokesperson said: "The pet travel policy is being reviewed and will allow for dogs to remain in vehicles whilst travelling on the slower ferry to the UK."
The company said those who had booked a pet cabin would be refunded upon request.
Bookings for the new ferry service from March between Jersey, France and the UK were put live at the end of January.
DFDS said day trip pricing and offers to and from France were still "yet to be released" but would be "announced shortly".
Ferry bosses are working with The Kennel Club of Jersey to "establish a set of guidelines" for passengers bringing their pets onboard "with the welfare of animals as the highest priority".
Caravans are also now available to book online.
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